Terms and Conditions

Team Logistics, LLC agrees to provide Storage Services under terms hereinafter provided.

DEPOSIT.  When the Customer makes a reservation, Team Logistics will charge his or her credit card a $50 non-refundable deposit.  This deposit is non-refundable under any circumstance, including but not limited to the Customer deciding not to use our service, canceling his or her reservation, or missing his or her pickup.

DELIVERY DATE AND ADDRESS.  To receive delivery of the items stored, the Customer must (1) provide a Delivery Date and complete Delivery Address prior to August 1, (2) receive an email from Team Logistics prior to August 1 confirming the Delivery Date and Delivery Address, (3) choose a Delivery Date that is scheduled for the Customer's school (click here for delivery dates for each school), and (4) provide a complete Delivery Address that is within 10 miles of the location where the items were picked up. Requests for changes to the Delivery Date and/or Delivery Address after August 1; requests for a date other than one of the scheduled Delivery Dates; and requests for delivery to an address more than 10 miles from the pick up location may not be possible for Team Logistics, LLC to accommodate. In the event that the request can be accommodated, additional fees will apply.  If the Customer does not provide and then receive confirmation of his or her Delivery Date and Delivery Address prior to August 1, then the Customer will be responsible for picking up the items from the Team Logistics warehouse (located in the Richmond, VA area) on a date determined by Team Logistics that will usually be within one week of the last delivery date for the Customer's school. The Delivery Date and Delivery Address may be added or changed by the Customer anytime prior to August 1 as described below.

ADDITIONS OR CHANGES TO THE DELIVERY DATE AND/OR DELIVERY ADDRESS. If necessary, the Customer may add or request a change to the Delivery Date and/or Delivery Address anytime prior to August 1. No fee will be charged for additions or changes made prior to August 1, if both of the following conditions are met: (1) the Delivery Date must be on a delivery date scheduled for the Customer's school (
click here for delivery dates for each school), and (2) the Delivery Address must be within 10 miles of the location where the items were picked up. Requests submitted after August 1; requests for a date other than one of the scheduled delivery dates; and requests for delivery to an address more than 10 miles from the pick up location may not be possible for Team Logistics, LLC to accommodate. In the event that the request can be accommodated, additional fees will apply. Any requested additions or changes to the Delivery Date and/or Delivery Address must be submitted by the Customer to Team Logistics, LLC in writing (preferably via the Team Logistics web site or via email) AND confirmed in writing (usually via email) by Team Logistics, LLC to the Customer before such additions or changes are considered valid. Once confirmed by Team Logistics (and any additional fees are paid, if applicable), the additions or changes will become part of this agreement, superseding any prior Delivery Dates and/or Delivery Addresses.

CUSTOMER AGREES TO PAY THE BALANCE DUE IN FULL BY THE DUE DATE. The balance due will be determined based on the actual number and types of items stored, and actual optional service(s) provided. The balance due will be different than the final quote amount sent to Customer if the actual number and/or types of items stored, and/or actual optional service(s) provided, is different than what was shown in the final quote. An invoice with the balance due, due date, and payment instructions will be sent to the Customer via email within three weeks of the pickup date. The Customer must contact Team Logistics if the Customer has not received an invoice within three weeks of their pickup date. Failure to pay the balance due in full by the due date will result in additional charges and cancellation of delivery.

SERVICES AND CHARGES. In the event that the Services provided and/or the items stored differ from the quotes provided, it is understood and agreed that an adjustment will be made to the Customer’s account, and the total charges will be increased or decreased as appropriate. The storage fee and RoomService fee vary with the number of and type of items that are stored.

STORAGE ITEMS
1. Team Logistics does not recommend storing very valuable and/or irreplaceable items, including, but not limited to, jewelry, antiques, collectibles, money, negotiable papers, securities, irreplaceable documents, precious metals, furs, paintings, fine works of art, etc. These types of items will not be insured against loss or damage and should not be stored.  The exterior of any item stored may become soiled due to handling and storage.
2. No combustible, flammable or explosive items are permitted in storage (this includes firearms of any kind). In addition, packages containing liquids that could leak must not be stored. The customer accepts full liability for any damage their storage items may inflict on other customers’ property.
3. No item that is prohibited by law or any federal, state, or local government regulation should be stored.
4. Team Logistics reserves the right to open and inspect any package tendered to it for storage or shipping.
5. Team Logistics, at its sole discretion, reserves the right to refuse to accept any item.
6. All items must be disassembled when appropriate and individual components must be labeled with the Customer’s name.
7. Each item must have the Customer’s Name and Order Number written on it at least twice on different sides. Unlabeled items may not be re-delivered and may require that the Customer come to the storage facility to pickup the unlabeled item.
8. Once items have been placed in storage, no access will be permitted to any item until the re-delivery date, unless the customer has made special arrangements received written notification from Team Logistics confirming those arrangements PRIOR to the customer's Pick Up Date. There are no exceptions to this policy.
9. Instructions are sent via email prior to pickup.  These instructions must be read and followed.
 

PACKING REQUIREMENTS
All items must be properly and securely packaged, protected, boxed, and/or fastened as appropriate.  Generally, items should be packed as if they were going to be shipped via a common carrier or shipping service. The Customer accepts sole responsibility for the safe and proper packing of all items. The Customer’s name and order number must be clearly marked at least twice on each item (or each separate piece of an item) stored.

PAYMENTS
A $35 fee will be charged for each instance of a returned check, declined credit card, or any other failure to pay charges when due. Furthermore, in the event payment is not received in full at the rate herein set forth by the due date, Team Logistics shall have a first storage lien upon all property of Customer located in the storage facility, and Team Logistics shall be entitled to retain said property until all amounts due the Service Provider shall be fully paid, including any late fees, service charges, and legal expenses. If the Service Provider shall not have been fully paid within thirty (30) days from the time such payment is due, the Service Provider shall be entitled to sell, without notice, at public or private sale, the property subject to said storage lien and thereafter proceed against Customer for any deficiency, including but not limited to all costs and legal expenses incurred.

COMMUNICATION
Communication with the Customer will be primarily via email to the email account(s) provided by the Customer. It is the Customer’s responsibility to maintain the email account(s) that will accept emails from Team Logistics and to check the account(s) on a frequent basis.

DELIVERIES
In the event that Customer fails to be present on time to receive delivery on the Delivery Date, an additional fee of up to $150 will be charged for each subsequent delivery attempt, and subsequent delivery attempts could take up to one week. In addition, if the Customer’s balance due is not paid in full by the Delivery Date, and the Service Provider has not exercised its option to sell the Customer’s items as outlined above, an additional fee of up to $150 will be charged to the Customer’s account for delivery of the items. In the event Customer fails to provide a delivery address, fails to arrange for delivery, fails to be present at the scheduled redelivery time, or fails to cooperate in delivery at the end of the contract period, then after thirty (30) days has past since the Delivery Date, Team Logistics shall have a first storage lien upon all property and shall be entitled to sell, without notice, at public or private sale, the property subject to said storage lien.

Items that will be delivered to a city other than the original pick-up city will be charged an additional fee and may be delivered via a third party. If delivered via third party, the Customer releases Team Logistics from any loss and/or damage that may be discovered upon receipt of the items.

INSURANCE
Team Logistics insures against lost, stolen, or items that are physically damaged as a direct result of negligent and improper handling.  Customers are insured against loss or damage up to a maximum of $200 per individual item and up to a maximum of $2,000 per account.  Prior to Team Logistics processing a claim, the Customer agrees to first file a claim with and receive payment from their (or their parent's) own applicable insurance policy, of which any resulting payment from the Customer's own policy will be used to offset any claim payment made by Team Logistics. The Customer assumes full responsibility for packing their items properly. Team Logistics does not cover any item that is not properly and securely packaged, labeled, and protected.  Team Logistics does not provide coverage for items of intangible value or very high value (sentimental, emotional, intellectual, souvenirs, photographs, jewelry, cash, etc.), extremely fragile items (mirrors, lamp shades, glass, etc.), particleboard furniture (ready-to-assemble furniture), minor damage such as scratches/dents/nicks/blemishes/soil/dirt due to handling and storage, damage due to warmth (candles, etc.), or concealed damage. Electronic equipment (including but not limited to televisions, stereos, and computer equipment) must be packed using the manufacturer's original box and packing material, or equivalent box and packing material may be used if it provides protection that is equal to or better than the protection provided by the manufacturer's original box and packing material.

CLAIMS
Claims for loss of, or damage to, the Customer’s item(s) must be filed with Team Logistics at the time of delivery and documented on the Claim Form in the presence of a Team Logistics employee.

APPLICABLE LAW AND ENFORCEMENT
These terms and conditions are governed and interpreted pursuant to the laws of the Commonwealth of Virginia.  The Customer agrees that any court action pertaining to these terms and conditions shall have venue in the state and federal courts located in Richmond, Virginia.  If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions.  The Customer agrees to be responsible for and pay all reasonable attorney fees and court costs incurred by Team Logistics in enforcing these terms and conditions.  Team Logistics, LLC may revise these terms and conditions at any time by updating this posting.  No changes to these terms or changes to other written information provided by Team Logistics, including any changes made verbally, are permitted and will be considered invalid unless such changes are confirmed by Team Logistics in writing.